OPN

A virtual phone system is an alternative to a physical phone system that allows businesses to make and receive calls over the internet from any device. To implement such a phone system, businesses need to purchase a plan from a reliable VoIP provider that includes a virtual phone number, a VoIP phone service, and a reliable internet connection.

When it comes to troubleshooting voice network call quality, there are a few key steps that should be taken to ensure that the problem is addressed quickly and effectively. In this article, we will explore the different techniques used to troubleshoot voice network call quality, as well as provide tips […]

Agent self-evaluation is the process of analyzing and assessing the performance of a real estate agent in the business of buying and selling property. It involves the evaluation of an agent’s skills and abilities, as well as their overall effectiveness in the industry. Self-evaluation is a critical part of an […]

STIR/SHAKEN is a protocol created by the telecoms industry to combat robocalls and caller ID spoofing. The acronym stands for “Secure Telephone Identity Revisited/Secure Handling of Asserted information using Tokens.” The STIR/SHAKEN protocol is a way to digitally “sign” calls and verify that they come from a real phone number. […]

Pay-Per-Call is a marketing strategy that allows businesses to pay for incoming calls from prospective customers. This type of marketing is particularly effective for local businesses that want to target local customers. With Pay-Per-Call, businesses pay only when a customer dials their number. The amount they pay is based on […]

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, understands their needs and routes calls to the appropriate recipient. It is an automated system that utilizes pre-recorded audio messages to allow customers to interact with businesses in a more efficient manner. IVR systems are used by […]